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Policies


ADDRESS: 22089 US HWY 85, Lead, SD 57754 
Phone: (605) 695-9706

Thank you for your interest in Ponderosa Hills. We look forward to welcoming you to our charming vacation home in the beautiful Black Hills of South Dakota. To assist you in having an enjoyable Ponderosa Hills experience, we would like to share the following information about the vacation home. 

ACCOMODATIONS 
Ponderosa Hills vacation cabin driveway is just passed Trailshead Lodge, the 2nd guard rail on the right side of the road as you are heading southwest toward Wyoming. Ponderosa Hills is the back cabin along the driveway with a circle drive.

Our accommodations are privately owned and completely furnished including fully-equipped kitchen, washer and dryer, linens and towels included.

CHECK-IN TIME is after 3:30 PM
CHECK-OUT is 10:00 AM. 
Early Check-in or late Check-out will not be allowed unless pre-approved by Ponderosa Hills.

SMOKING
Smoking is not permitted in the vacation home under any conditions.

PETS
Pets are not permitted in vacation home under any conditions.

DAMAGE/RESERVATION DEPOSIT
A damage deposit insurance policy will replace a $500.00 dollars damage deposit which will cost the customer $98.00 and is required at the time of booking the reservation.  This damage deposit insurance policy covers accidental damage and unintentional damage to the property.

Any malicious damage or intentional damage is the responsibility of the group which is staying at Ponderosa Hills. Within 15 days of leaving the premises, Ponderosa Hills Vacation Home will contact the customers as to any such damage. We expect the guests to treat the home with care. If there is damage we would negotiate those payments for such damage directly with the responsible parties.

Things expected while staying at Ponderosa Hills:
*No damage is done to the vacation home or its contents beyond normal wear and tear.
*No damage is incurred due to contraband, pets or collection of rents or services rendered during the stay.
*All debris, rubbish and discards are placed in the dumpster trailer.
*All soiled dishes are washed and returned to the cabinets.
*All rental charges are to be paid 60 days prior to arrival.
*No linens or towels are lost, stolen or damaged.
*No early check-in or late check-out. (unless with prior approval)
*The renters are not evicted by the owner (or representative of the owner), the local law enforcement, or the security company employed by Ponderosa Hills. 
*No processing of game will be allowed in the vacation home or its garage. 
*Parking or maintenance of snowmobile, motorcycle or any other type of vehicle is allowed, but will be charged a fee if not cleaned up properly at renters expense. 


PAYMENT
Payment options include:
Check - Payable to Ponderosa Hills, mail to 105 N Samara Avenue, Volga, SD 57071.
Credit Card - processed by contacting Brian at 605-695-9706, with 3.5% processing fee. 
An additional payment for $298.00, which includes $98.00 non-refundable for accidental damage to the property, and a non-refundable cleaning deposit of $200.00, plus South Dakota sales tax of 6.5%. 
Payment in full within 60 days of reservation; cancellation within 30 days reflects a 50% refund.   
You must be at least 25 years of age or older to make a reservation.

Prior approval is needed if you would like to make payments,  contact Ponderosa Hills/Brian at 605-695-9706.

CANCELLATIONS
Cancellations made within 60 days reflects full refund, minus $98.00.
Cancellations made within 30 days reflects 50% refund, including $98.00.  
Cancellations made less than 30 day advance notice reflects 0% refund.

RESERVATION CHANGES
Renters may add additional nights to their vacation stay if the days desired are available with approval from Ponderosa Hills.

Brian Melchert
(605) 695-9706

MAXIMUM OCCUPANCY
Maximum occupancy based on 8 bedrooms and 11 beds is from 18 to 22 persons. 

MINIMUM STAY
The property requires a three (3) night minimum stay.
During the Sturgis Motorcycle Rally, a seven (7) day minimum stay is required. 

INCLUSIVE FEES
Amenity fees are included in the rental rate.

NO DAILY HOUSEKEEPING SERVICE
Daily maid service is not included in the rental rate. We do not permit towels or linens to be taken from the units.

RATE CHANGES
All rates, fees and policies are based on availability, subject to applicable sales tax.

FALSIFIED RESERVATIONS
Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

WRITTEN EXCEPTIONS
Any exceptions to the above mentioned policies must be approved in writing by Ponderosa Hills in advance.

PARKING
Ample parking on site, including a two car attached garage. There is gravel pad for additional vehicles and trailers on site.

HOT TUB
No glass bottles or containers allowed in the hot tub area.  
If beer is spilled in the hot tub, it reactivates the beer yeast and will plug the filters and leave brown scum in the water.  Please be careful not to spill!  A $50 fee will be charged for cleaning, if necessary.
No children under the age of 12 years of age are permitted in the hot tub at any time without direct supervision by an adult. 
When using the hot tub, remember there is a certain health risk associated with this amenity. Use at your own risk. 
DO NOT STAND ON THE HOT TUB COVERS. Hot tub covers are for insulation purposes; when not using the hot tub, leave the cover on to keep it heated. 

FIREPLACE
The fireplace is a non-vented electric fireplace.

WATER AND SEPTIC
Do not flush anything other than toilet paper. No feminine products should be flushed at anytime. Should the septic system become clogged and if it is found that feminine products have been flushed, you will be charged for damages.

STORM POLICY/ROAD CONDITIONS
No refunds will be given for storms. Mountain roads can be curvy and steep. The vacation home's private drive will be maintained; however, we highly recommend four-wheel drive and/or chains during the snow months. We do not refund due to road conditions.

This unit is privately owned. The owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guests. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.

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